Policies

Our editorial standards, complaints procedure, and operational policies.

Editorial Policy
Accuracy & Corrections
Complaints Procedure
Appeals & Escalation
Disclaimer

Editorial Policy

MotorwayPass Austria is committed to providing accurate, unbiased, and practical information about Austria's motorway vignette system. Our editorial policy requires that all content be:

Based on verifiable primary sources (ASFINAG, Austrian federal legislation, EU transport directives)
Free from commercial influence — we do not accept payment for editorial content
Clearly dated with a "last reviewed" timestamp on each page
Written in plain language accessible to non-specialist readers
Updated within 30 days of any material change to ASFINAG regulations or pricing

Accuracy & Corrections Policy

Despite our best efforts, errors may occasionally appear on this website. Our corrections policy is as follows:

Report an Error

Email [email protected] with the subject line "Correction Request". Include the page URL, the specific error, and the correct information with a source reference if possible.

Acknowledgement

We will acknowledge receipt of your correction report within 48 hours (business days).

Investigation

We will investigate the reported error against primary sources within 5 business days.

Correction

If the error is confirmed, we will correct the content and note the correction date on the page. If the reported information is found to be correct, we will explain our reasoning to the reporter.

Complaints Procedure

If you have a complaint about the content, conduct, or service of MotorwayPass Austria, please follow this procedure:

Step 1 — Informal Resolution: Contact us at [email protected] describing your complaint in detail. Include your name, contact details, and the nature of the complaint.
Step 2 — Formal Complaint: If your informal complaint is not resolved to your satisfaction within 10 business days, submit a formal written complaint to our registered address: Herrengasse 7, 8010 Graz, Austria.
Step 3 — Response: We will provide a formal written response within 20 business days of receiving your formal complaint.
Step 4 — Escalation: If you remain dissatisfied, you may refer the matter to the Austrian Consumer Protection Agency (Verein für Konsumenteninformation) or the relevant EU consumer protection authority in your country of residence.

What to include in your complaint:

Your full name and contact details
The specific page(s) or content involved
A clear description of the issue
The outcome you are seeking
Any supporting evidence or documentation

Response timeframes: Informal — 10 business days. Formal — 20 business days. Escalation — as per the relevant authority's procedures.

Appeals & Escalation

If you are dissatisfied with our response to a formal complaint, you have the right to escalate to:

Austrian Consumer Protection Agency (VKI): Linke Wienzeile 18, 1060 Wien, Austria
EU Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
Austrian Federal Competition Authority: for matters relating to commercial practices

Disclaimer

The information on this website is provided for general guidance only. While we make every effort to ensure accuracy, MotorwayPass Austria cannot be held liable for decisions made based on information found on this site. Always verify current regulations and prices directly with ASFINAG before your journey.

This website is not affiliated with ASFINAG or any Austrian government body. We are an independent information resource.